Privacy Policy

Introduction

At VYVUS, your privacy is important to us. This Privacy Policy explains how we collect, process, and use your personal data when you visit or interact with our website, in compliance with the General Data Protection Regulation (GDPR), as well as other relevant international data protection laws.

By using our website, you agree to the practices outlined here.

1. Controller and Contact Information

The data controller responsible for processing your personal data is:

For hosting and server-related services, we partner with:

2. Data Collection and Usage

What We Collect

• Personal Information: Name, email address, billing/shipping address, and phone number (for order processing).
• Payment Data: Processed securely by PayPal (e.g., card details, transaction ID).
• Technical Information: IP address, browser type, and usage data collected via cookies.

Why We Collect It

• To fulfill orders and process payments.
• To provide customer support.
• To improve website performance and user experience.
• To comply with legal obligations.

3. Legal Bases for Processing

We process your personal data based on:

• Contractual Obligations (Art. 6(1)(b) GDPR): To process your orders and payments.
• Legitimate Interests (Art. 6(1)(f) GDPR): For website optimization and fraud prevention.
• Consent (Art. 6(1)(a) GDPR): For marketing emails and the use of cookies.

You can withdraw your consent at any time by contacting us at privacy@vyvusmusic.com.

4. Payment Processing with PayPal

Payments are securely processed via PayPal. Your payment details are transmitted directly to PayPal and are not stored on our servers.

For more information on how PayPal handles your data, please refer to the PayPal Privacy Policy.

5. Hosting Services

Our website is hosted by ALL-INKL.COM – Neue Medien Münnich, a Germany-based hosting provider.

Data collected by the host includes:

• Server log files (e.g., IP address, time of access, browser type).

Purpose: Ensuring website functionality, troubleshooting, and security.

Legal Basis: Legitimate interests (Art. 6(1)(f) GDPR).

For more information, visit the ALL-INKL.COM Privacy Policy.

6. Cookies and Tracking

What Cookies We Use

• Essential Cookies: Necessary for website functionality (e.g., shopping cart, login).
• Analytical Cookies: To improve website performance (e.g., tracking user behavior).

Managing Cookies

You can manage your cookie preferences through our Cookie Banner or in your browser settings. Note that disabling cookies may impact your user experience.

7. Your Rights

As a user, you have the following rights under GDPR and applicable data protection laws:

• Access: Request details about your stored personal data.
• Rectification: Correct inaccurate or incomplete data.
• Erasure: Request deletion of your data where legally permissible.
• Restriction: Limit processing in specific situations.
• Portability: Receive your data in a portable format.
• Objection: Object to processing based on legitimate interests.

To exercise these rights, please contact us at privacy@vyvusmusic.com.

8. International Data Transfers

For payment processing via PayPal, your data may be transferred outside the EU/EEA (e.g., to the United States). These transfers are safeguarded by standard contractual clauses or other approved mechanisms to ensure your data is protected.

9. Data Retention

We retain your personal data only as long as necessary to:

• Fulfill orders and comply with legal obligations (e.g., tax laws).
• Provide support and resolve disputes.

Typically, order and payment data are retained for 10 years to meet statutory retention requirements.

10. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. Payment data is encrypted during transmission.

11. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised “Effective Date.”

If significant changes are made, we will notify you via email or website announcements.